What is your returns/ refunds policy?

Returns and Refunds Policy for BoneInlay.com.au
Thank you for shopping at BoneInlay.com.au. We strive to provide you with the highest quality products and excellent customer service. In the event that you need to return or request a refund for your purchase, we have outlined our Returns and Refunds Policy below to ensure a smooth and satisfactory experience.
Returns Eligibility:
1.1. To be eligible for a return, your item must be unused, undamaged, and in its original packaging.
1.2. The return request must be made within 14 days of receiving the product.
1.3. Customized or personalized items cannot be returned unless they are defective or damaged upon arrival.
Return Process:
2.1. To initiate a return, please contact our customer support team via email at info@boneinlay.com.au. Provide your order details, reason for return, and any relevant supporting information.
2.2. Once your return request is approved, you will receive further instructions on how to proceed.
2.3. Please ensure that the item is securely packaged to avoid damage during return shipping.
2.4. You are responsible for the return shipping costs unless the return is due to a defective or damaged item.
3.1. Once we receive the returned item and it is inspected, we will notify you of the approval or rejection of your refund.
3.2. If the refund is approved, it will be processed using the original payment method within 7 business days.
3.3. Please note that the original shipping fees are non-refundable, and only the cost of the item will be refunded.
3.4. In case of a refund, the funds may take some time to reflect in your account, depending on your payment provider.
4.1. If you received a defective or damaged item and wish to exchange it for the same product, please contact our customer support team within 14 days of receiving the item.
4.2. We will guide you through the exchange process and provide instructions for returning the item.
Non-Returnable Items:
5.1. The following items are not eligible for returns or refunds unless they are defective or damaged upon arrival:
– Customized or personalized items.
– Clearance or sale items.
Damaged or Defective Items:
6.1. If you receive a damaged or defective item, please contact us within 48 hours of delivery.
6.2. We may request photographic evidence of the damage or defect to process your request promptly.
6.3. Once verified, we will provide instructions for returning the item and arrange for a replacement or refund.
Please note that our Returns and Refunds Policy is subject to change without prior notice. It is advisable to review this policy periodically on our website to stay updated.
If you have any questions or need further assistance, please contact our customer support team at info@boneinlay.com.au. We are here to help and ensure your shopping experience with us is a pleasant one.